Borderless CloudPBX Services for Auto Dealerships
Auto dealerships are a mix of operations that include new and used car sales along with a variety of service functions. As dealerships sell a wider number of makes and work through a growing number of locations, operations will only become more complex to manage.
Dealerships need a rich and flexible service set to support increasingly complex operations. Borderless CloudPBX provides a specially tailored package of communications for dealerships that include attendant tools, unified messaging, automated attendant capabilities, and mobility services.
Borderless CloudPBX packages are available without the cost and limitations of premises-based equipment. With these packages, dealerships can reduce their total cost of communications and improve dealer performance across all departments.
Dealership Communications Challenges
Managing incoming call traffic is critical for dealerships. Rapid and accurate call processing is the first step towards building a new sales or service relationship. Borderless tools effectively support attendants with web-based line-status monitoring and automatic overflow to an IVR. Dealerships can also manage incoming call traffic through a web-based service-center application that provides automatic call distribution across a pool of attendant resources.
Successful auto sales are built around providing quality service, building relationships, and returning customers. Being responsive and juggling multiple customers requires communications tools that are rich in functionality but also easy-to-use. Borderless provides unified messaging capabilities and mobility tools that are easily configured through a web interface. These tools enable a sales person to control incoming calls and messages, even during the month-end crunch.
With consolidation, dealerships are increasingly managed as multi-site operations, increasing the available inventory and reducing overhead. Multiple phone systems limit dealers’ ability to function as an integrated organization. With Borderless, multi-site operations receive a consistent, integrated service set. These features improve inter-site communications and dealer performance.
BORDERLESS CloudPBX Economics
Borderless service removes the layers of support and maintenance equipment costs necessary with PBX and Key System. Borderless can also simplify communications management and reduce costs by providing both voice and data services over a single channel. Borderless offers the economic benefits of service bundling. Voice packages include connectivity, national/local calling, unified messaging, and feature-functionality. Data services can include Internet access, managed networks, Wifi and site-to-site VPN connectivity and security.
Key Borderless Capabilities
Service Center: “Plus” features increase and extend capabilities that improve customer service. Use hunt groups to ensure calls are answered. Simultaneous ring provides an instant “hot line”. Combine forwarding features to extend service calls to mobile and home phones. Finally, web-configurability enables real-time service flexibility.
Mobility: Borderless mobility features enable staff to forward calls to mobile phones, second office lines, home lines, and/or other phones. Often termed “find-me/follow-me”, these features increase staff productivity and complement wireless service.
Attendant Console: Borderless provides a web-based attendant console that displays associate availability. Attendants can more effectively direct calls to reach live associates, avoid voice mail, and limit call interruptions.
Unified Messaging: Borderless messaging features save staff time as messages are converted to .wav files and attached to emails. Forwarding these .wav files eliminates restatement of messages and potential inaccuracies. Borderless messaging also includes email notifications when messages are received.
Multi-Site: Borderless removes service limitations associated with site-based equipment like PBXs and Key Systems, providing a single service instance to multi-site firms.
- Single voice messaging system.
- Call forwarding/transferring between locations.
- 3 and 4 digit private dialing.
- Auto attendants/IVRs that direct calls between sites to leverage employee expertise.